Pan Glo® Frequently Asked Questions
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Q: How long does it take to have my pans cleaned and returned?
A:Most pan orders can be processed within 30 to 36 hours from the time they are picked up at your bakery to the time they are returned.
Q: Is there a minimum quantity of pans per order?
A:Pan Glo® will process any quantity of pans you may have whether it be just one or ten thousand. The only time there is a minimum is when pans are transported by Pan Glo® Transport or Pan Glo® Services, and that minimum is 2,200 pans.
Q: How do my pans get to and from the Pan Glo® facility?
A:You can use your own carrier or Pan Glo® offers pickup and delivery services through Pan Glo® Transport and Pan Glo® Services for an additional per pan fee. The per-pan cost is calculated using the distance from your bakery to the Pan Glo® facility at which the pans will be processed and the quantity of pans. A minimum quantity of 2,200 pans is required for us to provide transportation.
Q: Do I still need to oil my pans if they are glazed?
A:The use of pan oil depends on the products you bake. Most bread and cake products will require some oil. However, most bun and roll products require no oil for suitable product release.
Q: Are there special washing procedures for my glazed pans?
A:Washing glazed pans is not recommended. Usually wiping the surface with a dry, soft cloth or brush is all that is needed. However, cake products usually require washing so water should be used at no more than 120º F and any detergent used should not be alkaline in nature. High pressure water should ordinarily not be used; however, if it is necessary, the pressure should be kept under 20 psi.
Q: Where is the closest Pan Glo® facility?
A:Pan Glo has 13 different locations throughout the Unites States and Mexico. Visit the Pan Glo® Locations page to view a list of our locations.
Q: Will using the Pan Glo® service increase the life of my baking pan?
A:Routine maintenance of your baking pans can increase their effective life by more than 50%. Pan Glo® provides a comprehensive process to straighten, clean and re-coat your baking pans in 13 locations throughout North America.
Q: How are pans straightened?
A:The straightening process utilizes custom metal and epoxy dies along with the use of hydraulics to flatten any bends or warping while simultaneously removing dents in your pans.
Q: What is the release agent in AMERICOAT® Plus glaze?
A:AMERICOAT® Plus glaze is a silicone based bakery release coating, and, therefore, contains no PFOA or PTFE. AMERICOAT® Plus, and all related coatings, is suitable for contact with food in accordance with FDA regulation 21CFR175.300. Visit the AMERICOAT® Plus Glaze page to learn more about this product.